1. Information we collect

• Contact details: name, address, phone, email.
• Project details: property location, measurements, photos you upload (e.g., proposed install area), council/engineering requirements.
• Payment & invoicing: billing details (where applicable).
• Communications: enquiries, quotes, job notes.
• Website usage data: IP address, browser type, pages viewed, and similar information collected via cookies/analytics.

We generally collect personal information directly from you (website forms, phone, email, site visits). We may also receive information from contractors where needed to deliver your project.

2. How we use your information

• Provide quotes, products, and services you request.
• Arrange site visits, approvals, engineering and installations.
• Process payments and issue invoices/receipts.
• Communicate about your project and provide after-sales support.
• Improve our services and website experience.
• Send direct marketing only if you have opted in (you can opt out anytime).
• Comply with legal and regulatory obligations.

3. Disclosure of personal information

We may disclose personal information to:

• Employees, contractors, installers and engineers who need it to perform work.
• Service providers (e.g., IT support, website hosting, cloud storage, email/CRM, analytics, payment processors).
• Government authorities/regulators when required or authorised by law.

We do not sell or trade your personal information. Some service providers may be located outside Australia. Where cross-border disclosure occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with the APPs.

4. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information may be stored in secure cloud systems and/or hard copy with restricted access. While no method is 100% secure, we apply safeguards appropriate to the sensitivity of the information.

5. Cookies & analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to understand site usage and improve performance. Cookies do not directly identify you, but they help us deliver a better experience. You can disable cookies in your browser settings; some features may not function properly if cookies are disabled.

6. Access, correction & deletion

You may request access to the personal information we hold about you and ask us to correct it if inaccurate. Where lawful and practical, you may also request deletion. We will respond within a reasonable time. See Contact below.

7. Retention

We retain personal information only as long as needed for the purposes above or as required by law. Project photos and site details provided for quoting may be securely deleted following completion, unless needed for warranty, legal, or record-keeping purposes.

8. Anonymity & pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym (e.g., general enquiries). For quotes, scheduling and installations, we usually need identifiable details to proceed.

9. Complaints

If you believe we have breached your privacy, please contact us using the details below. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact

SunGuard Shade Sails
Email: benjamin@sunguardshadesails.com.au
Phone: 0405 253 500
Website: https://sunguardshadesails.com.au

Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with the effective date.